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Membership site upsell??
July 20, 2017
9:37 am
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Hey John, 

I am making my way through RRF and loving it. So much actionable stuff. Just wanted to run a few things by you to get your thoughts. I have heard you mention it a few times that doing an EP isnt really a good idea as far as making money when it comes to paid ads. the cost of your ads would obviously have a big affect on this and As you know i'm still struggling with the ads but i hope to eventually get them for under $1.5... eventually. 

But I have been working for a long time on the EP and kind of want to run with it because it has been along time coming and just want to move on and get it out. Now, i know that the price for songs is probably set by itunes at roughly $1 per track but if the perceived value of the EP was higher could i charge more..? i.e.. for a digital copy, physical copy and including shipping could i charge around $15? I was also thinking of putting a handwritten message in with it as well as a little personal touch. i know this is massively on the high side for an EP but i am trying to focus on value to get the price up to at least cover my ads cost. My aim with this ep is to just break even on my ads budget ready for my follow up full length album roughly 12 months on. What do you think is achievable here? 

My second question is in regards to the upsell. Because i have only ever done 1 Ep before releasing this next one i have very little in the way of a back catalogue to create a bundle or anything with. So i was thinking i might do a continuity site, As it is now i do alot of covers and post videos of demos and tour diaries on youtube and facebook, all of which cost me money to produce so i was thinking could i make a membership site out of all this stuff..? and maybe have the following benefits for being a member 

- they get to hear all demos for up coming albums and help chose the tracks that make it on to the album

- they get all videos of touring diaries 

- they get all of my cover songs and videos 

- I could chose 5 people per year to take to a gig and hang out

- they could help chose artwork for upcoming albums 

- first chance at tickets to shows

- selected people could help with lyrics or something maybe do some BV's 

I am thinking that the more experiance driven this is the higher in value it could be? i think this could be pitches as a patreon type thing where they are made to feel very much involved in it all. I suppose this would be very similar to Patreon, do you think doing a patreon type membership on your own site is best or just do it on patreon? also would it be better charging a one off price for the year or a per thing/ per month like patreon. what price do you think is achieveable for a membership site that is very experiance driven? I was leaning on around $45-50 per year? Or do you think doing different tiers is best like what amanda palmer does on patreon?

So yeah those are my questions, i wanted to ask them in the last coaching call but the time difference through winter makes it like 4:30 am here hahah bit too early for me hahah 

anyway speak soon. 

July 20, 2017
10:34 pm
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Hey Jordan,

Glad to hear you are enjoying RRF. That's awesome to hear.

My feelings on an EP is that $15 would be a hard sell. For the front end of a funnel I wouldn't want to scare people off with a more than retail offer. That would be my feeling anyway.

That said, I don't think EPs in themselves are terrible things. You can always run them as stand alone promotions or run them at the top of your funnel as a loss leader, with the hope of making your money down the line.

And yeah, I think your plans for the membership site as an upsell, with a Patreon-like vibe) sound great.

Sorry about the time difference. Once daylight savings happens in both hemispheres it will be a tad more doable. Though, still admittedly early. But the forum is hear to help in the meantime 🙂

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July 21, 2017
7:53 am
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Hey John, 

Thanks for getting back to me. Yeah i hear what your saying,  trouble is that i don't have an album or any other finished tunes to make an album or anything so i figure i am sort of stuck with having to use the Ep as the front line product, and i think i will need to use it as a loss leader as you mentioned. What do you think would be the highest price i could charge for a digital, Physical and including shipping for the EP?

Yeah i think your are absolutely right, in the future i will just use EP's  as a stand alone product. It makes more sense for when i have more of a catalogue. 

as far as the membership site goes... what do you think is better, a per year price or a perthing? I am a little worried per thing could be slightly confusing to some and scare them off..? Also i thought i could set a minimum price per year with an option for people to donate more if they want to.., as most artists on patreon have options of $1, $3 , $5 etc i could have something similar and it could be a way of possibly making more money per year, as i think if i set a price of $45 then people are only going to pay $45 but if i set a minimum with the option to go higher, then if a member is well off or feeling generous and decides to donate more then thats my good luck..

do you think this is something that could work?

July 21, 2017
11:07 pm
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Hey Jordan,

To my mind I think about $7 is the most you could charge for 5 songs, even with digital and physical. But that's not based on anything other than a feeling. 

One thing that I haven't tried much, but might be worth experimenting with in your case is offering the EP for free + shipping and handling, and then charging $4 for shipping and handling to cover your manufacturing and shipping costs (more for international). The goal with a strategy like this would be to get many more customers so that you ultimately have more chances to make the upsell, seeing as that is where the majority of your money will come from. Something to consider anyway. There are always so many ways you could go with this stuff.

I definitely think that price options are a good idea. If I was selling from my own site I would probably go with an annual fee. If I was on patreon I would go with per thing. But again, you could give options. It's probably worth testing.

Let us know how it goes and what you decide to do.

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July 31, 2017
7:06 am
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Hey John , 

Thanks for getting back to me on the you tube ranking vid. I reckon ill give it a crack and see how we go. I have a few other questions of thats ok. 

1 - I am running my blog on a different url than my squeeze page and sales pages. When i am setting up re-targeting ads using the Facebook pixel how does this work if i have only put that pixel on the url that contains my squeeze page and sales pages.? can i use the same pixel and put it on my content rich site which houses my blog to then advertise to people that have been on blog post one but not blog 2 ect If i am trying to move people through my funnel with re-targeting.? Just a little confused on how the pixel works. 

2 - in my initial funnel it has 7 emails spaced out over about 10 days. My follow up series is getting open rates of between 35-40% and I am getting lots of good comments on my blog posts with people saying supportive things and loving to hear about my unusual journey into music, however i am not seeing a great sales conversion rate. of about 250 i have had 6 sales. What exactly can i do to try and bump this percentage? I have spent alot of time fine tuning my blogs and trying to make them get people emotionally invested in my journey and i think from the interaction the posts are getting, it seems to be working but its not converting into sales. My math is saying its roughly a 2% conversion rate... is that right? id like to get it to 10.

3 - Sort of related to the question above, should i be emailing the people on my general prospect list more after the initial funnel has ended saying things along the lines of "incase you missed it" or " the link went down, here it is again" trying to coax people a little more? cause as it is at the minute i am letting them go through the funnel and letting them reach my LTO and then if they dont buy i am just reverting back to general content.

let me know your thoughts 

J

August 1, 2017
12:08 am
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Jordan Skinner said
Hey John , 

Thanks for getting back to me on the you tube ranking vid. I reckon ill give it a crack and see how we go. I have a few other questions of thats ok. 

No problem. Sure thing.

1 - I am running my blog on a different url than my squeeze page and sales pages. When i am setting up re-targeting ads using the Facebook pixel how does this work if i have only put that pixel on the url that contains my squeeze page and sales pages.? can i use the same pixel and put it on my content rich site which houses my blog to then advertise to people that have been on blog post one but not blog 2 ect If i am trying to move people through my funnel with re-targeting.? Just a little confused on how the pixel works. 

Yeah, the pixel is a bit confusing. You use one pixel for every page of ALL of your websites. Then you go into audiences and conversion goals and set up specific rules to create audiences and conversion goals. So to do what you are trying to do here you would just create an audience consisting of people that had been on "any page containing" the url in question. You could also add a rule that excluded people that had been on the customer thank you page so you don't run ads to customers. You should see those options when you try to create an audience. Then you would just create an ad like normal but select this new audience for your targeting. It's in a different section from "interest targeting". It's a bit higher on the page.

2 - in my initial funnel it has 7 emails spaced out over about 10 days. My follow up series is getting open rates of between 35-40% and I am getting lots of good comments on my blog posts with people saying supportive things and loving to hear about my unusual journey into music, however i am not seeing a great sales conversion rate. of about 250 i have had 6 sales. What exactly can i do to try and bump this percentage? I have spent alot of time fine tuning my blogs and trying to make them get people emotionally invested in my journey and i think from the interaction the posts are getting, it seems to be working but its not converting into sales. My math is saying its roughly a 2% conversion rate... is that right? id like to get it to 10.

You're converting at 2.4%. That's low but not horrible. Most industries convert at around 1% - 2% when calculated against total list size. But most MMM artists with decent funnels are converting between 4 - 6%. So your number needs to come up. But keep in mind that this  only requires 4 more sales. You may find that given a larger sample size your numbers come up. That said, they could also go down. All you can do when a funnel is not converting optimally but engagement is there is to look at the emails themselves and the copy on the sales page, and start tweaking. I'm curious though... Do you have the album available on Spotify or iTunes or somewhere else that could be cutting into sales a bit? We are only a few sales off here and those things can matter.

Another thing you can try doing is to simply sample the list and in the nicest way possible explain that you are looking for honest feedback as to why they didn't buy your music so you can improve things going forward. You might see the same answer pop up over and over again and that might tell you something you wouldn't have otherwise considered.

You could also try adding very small scale retargeting ads to your funnel to make sure people are seeing the offer. Those tend to convert really well.

Does your open rate drop off at any specific point?

3 - Sort of related to the question above, should i be emailing the people on my general prospect list more after the initial funnel has ended saying things along the lines of "incase you missed it" or " the link went down, here it is again" trying to coax people a little more? cause as it is at the minute i am letting them go through the funnel and letting them reach my LTO and then if they dont buy i am just reverting back to general content.

I wouldn't use the "the link went down" strategy unless you actually had a site crash. That kind of stuff is dissingenious and can turn people off. Even when its real people tend to be skeptical. I had a server crash on the last two launches and I cringed when I let people know for fear that they would think I was making it up.

I do things like you just described. Run them through the funnel and then revert to real time content. However you can run 3 day promos from time to time that will generate some additional sales. The only real thing I might ad are some retargeting ads to make sure people land on that offer page.

Hope that helps.

Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.

August 2, 2017
10:42 am
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OK great, that clears up the pixel confusion. Thanks.  

You’re converting at 2.4%. That’s low but not horrible. Most industries convert at around 1% – 2% when calculated against total list size. But most MMM artists with decent funnels are converting between 4 – 6%. So your number needs to come up. But keep in mind that this  only requires 4 more sales. You may find that given a larger sample size your numbers come up. That said, they could also go down. All you can do when a funnel is not converting optimally but engagement is there is to look at the emails themselves and the copy on the sales page, and start tweaking. I’m curious though… Do you have the album available on Spotify or iTunes or somewhere else that could be cutting into sales a bit? We are only a few sales off here and those things can matter.

Another thing you can try doing is to simply sample the list and in the nicest way possible explain that you are looking for honest feedback as to why they didn’t buy your music so you can improve things going forward. You might see the same answer pop up over and over again and that might tell you something you wouldn’t have otherwise considered.

You could also try adding very small scale retargeting ads to your funnel to make sure people are seeing the offer. Those tend to convert really well.

Does your open rate drop off at any specific point?

As for the sales conversion, The album i am selling is a cover album with 12 tracks on it, these tracks are all available to listen to on Youtube but not available to purchase or download anywhere else. Do you think this could still be effecting it?

Yeah a while back i tweaked my email follow up series to make the emails read more personable and a little more conversational and i think they read pretty well. But i will start tweaking a little more heavily and i think i will start looking at tweaking the sales page its self and see what happens.

I wouldn’t use the “the link went down” strategy unless you actually had a site crash. That kind of stuff is dissingenious and can turn people off. Even when its real people tend to be skeptical. I had a server crash on the last two launches and I cringed when I let people know for fear that they would think I was making it up.

I do things like you just described. Run them through the funnel and then revert to real time content. However you can run 3 day promos from time to time that will generate some additional sales. The only real thing I might ad are some retargeting ads to make sure people land on that offer page.

Hope that helps.

OK great thanks. 

A couple of other questions related to the sales thing.

1 - Is there anyway of seeing a percentage of people on your list who are clicking the links provided in the emails with out going through each person individually? I am just curious to see because my "Free Download" email, which people get emedietly after signing up is only getting an open rate of 70%. I think this could be a byproduct of people needing to download a 3rd party app on phones to be able to listen, maybe they are just giving up. But  on my "Thankyou" Page i do remind them to check their junk mail as well if they dont get it strait away. is this normal? However the rest of my emails are getting an open rate of 30-40% thats pretty good right?

2 - As i mentioned in the first thread, i am releasing and ep. I was wondering because my list is so small (314) should i bother really doing the whole "big release" thing or just slot it into my funnel and use it to build the list?? So instead of trying to sell the 12 track cover album in my follow up series, just swap it out for my new EP, and maybe keep the cover album as a down sell after they are upsold my membership site?

Just thinking that with such a small list it might be a waste of time doing the "big release" stuff and just concentrate on building the list 

3 - Also I have been making a few mild steps forward in the Facebook ads department, I have managed to get the ads down to Roughly $2.70, however the Cost per reach is still really bad. I have catered my new squeeze page to my new target audience which is 45-60 male and female in UK and AUS who like Fleetwood Mac and they seem to be responding well but yeah my cost per 100 impressions is up around the $20 mark still, even though my squeeze page is converting consistently at 40% after 200 people have been ran to it. I reckon i can get it converting higher too! ... Just Thought id add this in to let you  know where i am at.

August 2, 2017
10:47 pm
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Hey Jordan, 

 

Happy to help. There is too much stuff there to quote within a quote so I'll just number them out below. If you wouldn't mind, please try to start one forum thread per question. It makes it easier to answer without getting overwhelmed and it makes the information more searchable and valuable to others. Hope you don't mind.

1. The entire album being on Youtube could be having an impact. I doubt it;s a massive one, but it's conceivable. I wouldn't pull the tracks down but I probably wouldn't do that next time. It's also possible that the fact that the entire album is covers could be less desirable to your audience because there is less to discover. But I have no idea.

2. You can find follow up click through rates by clicking on reports and then running the report called "Follow Up Percentages". You'll see a list there and that will tell you a lot.

3. I know what you mean about the small list and I almost said that you didn't need to worry about it, but after thinking about it for a second... I WOULD do the release. Even if you only sell 10 copies, you'll get a feel for things, how your audience responds to your content, etc. It will be a good exercise and probably lead to a better funnel. Most of my funnels are just launch sequences distilled into evergreen content. You get a better sense of how things are doing when it's live. You can also do retargeting to your social audience which will extend your reach a bit.

4. Those conversion rates are outstanding. You're doing better than I am. Well done. $20 CPM is really high and it's odd, but I would try not to worry about your CPM that much. Watch your conversion costs, your CPC, and your Relevance score. Those would be the biggest indicators. If you can bring those down your CPM should come down.

God job on the improvements and keep us posted.

Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.

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