Our Facebook ads and squeeze page have been converting very well. And I believe our content is very good and should generate some sales. But actual sales have been pitiful. We've tried three different sales funnel concepts with multiple iterations, but with the over 500 subscribers that have gone through it we've only managed 3 sales.
This is a shame because our ads and squeeze page have performed marvelously and we don't need spectacular numbers to break even. But our actual numbers have been beyond discouraging and I feel compelled to reach out for insight on what the problem might be and how to correct it. Any thoughts? And what more info should we post for those of you interested in taking a swing at this problem?
Mike Burris
Hi Mike,
The good news is that you're at least converting your traffic into subscribers. But certainly 3 sales on 500 subscribers is nowhere near what you need.
In most cases when this happens there is something in your funnel that is turning people off. It could be the email copy, the blog copy, the general presentation, the tools and formatting you are using to deliver your messages, or even the music.
It's also possible that the targeting could be off and that your ads and squeeze page are doing a good job of connecting with an audience, but the music is not lining up with expectations. I don't mean on a quality level, so much as a branding level.
There are so many variables that it's really hard to diagnose without spending an hour going through everything. You could try posting emails and links here and I'd be happy to at least offer an opinion. I'd just ask that you post one thing at a time so that things don't become too overwhelming. In other words, the first email and a link. Then I offer feedback, then you post the next email and link, etc.
A couple of initial questions...
Are you using Aweber?
What are the follow up email open rates?
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
First, thank you for answering me so quickly, I really appreciate it.
We are using Aweber. Our sales funnel is seven emails long, with the last three being the LTO as prescribed. The open rates are:
#1 - 29%, #2 - 29%, #3 - 25%, #4 - 18%, #5 - 18%, #6 - 8%, #9 - 20%
Every email after our first email has a link to follow for additional content. We don't see much engagement with those links (0 to 4%).
Here's our squeeze page: music.kphonix.com
Here's the text of our first email (I've also attached a png of the email as it would appear in your mailbox):
We Poured Our Souls Into It
Hi Mike,
This is Matt White, lead singer of Kphonix. I just wanted to check and make sure you were able to download the song we sent you. If you didn't get it just let me know and I'll send you another one.
I also wanted to take a moment to introduce myself and the band and to tell you a little about ourselves. But first I wanted to say 'Thank You!' for taking an interest in our music. We truly poured our souls into creating it and we really appreciate you taking the time to check it out.
Kphonix started as a my own solo project. I was making electronic music at the time and I thought that was all I would ever do, Things changed when I met Darrian Balongie, my late best friend and the man whose funk bass you hear on the track I sent you. His primal, Primus-style bass playing changed the way I approached music. Since then Kphonix has grown to become a collective of not just musicians, but artists and writers as well.
The band's line-up now changes with almost every track, which is why each song on our new EP sounds like it was made by almost an entirely different band. In a way, it was. The masks allow us to keep the 'line-up' constant even if the band changes. The masks also serve another, secret, purpose which I'll tell you about later.
The longest serving line-up we had, and our best known, included multi-instrumentalists Jack McGehee and Rusty Dodd. It was this version of the band which won the Hard Rock Rising contest in our hometown, and it's this version which you'll hear play on most of the tracks on our new EP.
Check your email in a few days because we're going to be sending you an exclusive look at the music video for the song we just sent you. The video is amazing. This was a completely professional production and we spared no expense in making it. Plus the 'making of' story is cool too. Expect both in our next email.
Talk soon,
Matt White
Hey Mike,
Really sorry for the slow response. I had thought I responded and only just saw now that I didn't. My apologies.
The squeeze page looks really good. Not surprised it's converting well.
Those open rates are pretty low. Sp something seems a bit off there. Only 90 people made it to your LTO which makes the 3 sales not sound nearly as bad. But regardless, we calculate off of list size so that is still low.
The first email you posted is well written and clear, but I feel like it might be giving away too much info. The goal of the headline is always to get the open, the goal of the email is always to get the click, and the goal of the content they click on is to inspire an action. At east as a general rule.
The email above tells me a bunch of info that is more about you than me and tells me exactly what to expect going forward. Don't get me wrong, I think it reads really well, but on a marketing level, it's possible this is the equivalent of sitting down on a first date and talking too much about yourself.
In script writing they often say "show me, don't tell me", and I think that may be what's needed here. If you are going to tell me about your band I think you might do better showing me in the context of a story.
Same goes for the subject line. There is nothing wrong with it at all. But it's about you, and not about moving the story along, and me through it. That make sense?
And again, I want to stress... I don't see what you have as a glaring problem. Rather it's just my best guess so far as to why the engagement might be so low.
I think you can drop this email altogether and take me to some content where I can engage/listen/comment/be moved/whatever.
That said, I'm still concerned by the low open rate. I'm not sure this is the only problem. Do you have the double opt in turned on or off?
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
Double opt-in is turned on.
The second email in the auto-responder series contains a link to watch the music video for the song we are giving away. Based on what you're saying our best play might be to dispense with the first email altogether and just send them the music video email right away. I'll put the text of that email below along with a png image of what it might look like in your inbox.
I have a couple of questions. The first is whether you think we ought just send them the music video email first. Second, what changes you think we ought make to the email to get people interested in actually following the link and watching the video.
As always, thank you for help and interest in this matter.
Re: Hey Mike, I Have a Confession
So...
We may have lied to you.
You see, when we told you in our last email that the music video you're about to watch is amazing, we were absolutely telling the truth. It is amazing, fun, and perfectly captures the spirit of the song. But when we told you it was a totally professional operation and we spared no expense. Well... that may not be entirely accurate. Let's just say this: watch the video and then ask yourself how much you think we spent making it.
(Link to Kphonix - When Its Tasty music video)
Now, how much would you guess we spent making that? Did you guess $750? Because that's how much we were out of pocket to get that video made.
'How is this possible?' you might ask. It's easy when you get Mitch Martin, one of the most talented music video directors around, to donate all his time and equipment. And then you have artist Jacob Platania donating his time to help make backgrounds and puppets. About the only thing we had shell out for was light rentals because weren't those lights awesome? Yeah, we needed those.
So that's one of our big secrets, a professional looking video made on the super-cheap. Another big secret is the masks, and why we wear them. I gave you one reason before, that we wear them so we can keep changing our line up. But there's a more important, hidden reason for the masks, which I'll share with you in out next email.
Till then,
Matt
Did you just turn it on, or did you start a duplicate list with it turned on. There is no way to reset the stats, even if you change the emails (last I checked), so in order to see what the change yields you need to start a new list, not just turn it on, The change in stats will be too slow otherwise.
I would personally drop the other email and go right into this second email. Another reaction that I personally have (totally just my opinion) is that you make a lot of statements about how the video is "amazing", and "how is it possible" to make something so good for the price, etc, and it triggers a little resistance from me. I know it's not your intention to come off as cocky or anything but it causes me to think "I'll be the judge of how amazing it is" rather than just thinking about how there might be a cool video/story on the other end of the click. That make sense? The story also seems to extend to another email, which makes me not want to bother tuning in if there is more to this story. But again, this is all just one person's impression. You need to decide for yourself if there is anything to this.
Instead I would personally focus on whatever experience watching the music video will inspire, and perhaps the fact that it was done on a shoe string budget (if that compliments your brand in some way).
I like the headline though. Perhaps why the open rate was just as good as email #1, when it should have dropped a bit.
Another thing to consider is that maybe you are explaining a little too much in the emails instead of just creating curiosity and getting the click. I walk away from this thinking that there is a music video at the URL that you think is amazing, but which I'll have to read another email to fully realize. That's me being harsh to make a point, not trying to be critical at all.
I took a peek at the video and it's far more interesting then the email leads me to imagine. You've got these cartoon heads and there is choreographed dancing! I don't know what descriptors you use to describe the animated heads or the style, but I can easily imagine how a simple sentence or two would make me need to click to see what the heck you were talking about. You could even use an image graphic of the most outrageous moment in the video and paste it in the email so it looked like a youtube video that someone could click to watch, but when they click it takes them to the post.
It's hard to imagine someone not clicking on the attached in an email:
A simple curiosity stirring headline and a few paragraphs of copy that entices them to click to find out what this crazy video is all about would probably be a more effective angle.
This making sense at all?
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
Double opt-in has been on the whole time we've used the auto-responder.
This is really good feedback and I really appreciate. I'm going to retool the email and be back with you shortly.
Ok, here's the revision to the email. This would now be the first email in the auto-responder. I will post the text below along with an attached image of the actual email. In addition to the content change I also removed the graphic header of the email to make it feel more personal. Let me know if this is more along the lines of your thinking.
Re: Mike, I have a confession
Hi Mike,
We made you a music video! It's got lights, dancing, a dancing robot, animation, cartoon heads and more. We made it to be maximally entertaining and to capture the spirit of an 'anything goes' Kphonix live show. We hope you enjoy it.
Click the picture below to check it out on Youtube:
Like it, love it, hate it?
Let us know. Write us back at this email address, we'd love to hear from you.
Talk soon,
Matt White
Mike Burris said
Double opt-in has been on the whole time we've used the auto-responder.This is really good feedback and I really appreciate. I'm going to retool the email and be back with you shortly.
Sorry, I read that wrong. I thought you were saying that you just turned it on as a result of my post. In that case, then yeah, your open rates are quite low. Much lower than usual.
Ok, here’s the revision to the email. This would now be the first email in the auto-responder. I will post the text below along with an attached image of the actual email. In addition to the content change I also removed the graphic header of the email to make it feel more personal. Let me know if this is more along the lines of your thinking.
I think the new email is a lot better. You might still be able to improve that but I think you're on the right track.
What do you mean by graphic header?
What email editor are you using? I would use the simple drag and drop editor and make your emails text only, aside from the possibility of inserting a graphic like discussed. I pretty much only do that with videos.
This is just one guy's two cents but if it was me, I might go with something more like...
---------------------
Subject: (First name) - I've always wanted to do this...
Hi (First Name),
It's official: I have just accomplished my life long dream of becoming a... wait for it... a CARTOON!
You can catch me in all my animated glory in our new music video for "Anything goes".
"Anything goes is a (describe the qualities of the track). And did I mention I'm a CARTOON in the video!
Watch the video here:
Like it? Love it? Hate it?
Leave a comment below the video and let us know what you think.
Talk soon,
Matt White
----------------------
I'm totally just riffing there, as I don't know your particular nuances, but I feel like that's a little zippier and keeps the curiosity peaked.
I'd also make sure to share this on my blog, not on youtube. It's important to always be pixaling your audience and getting them to share and leave comments.
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
Just noticed that the text wrapped around the image. That was not my intent. Also, note that I made the video a bit smaller than you had it. I would go a little smaller than the width of each line.
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
I really like the headline and body text you came up with. I'm going to see if I can come up with something similar for the next email in the series.
I took your text for the first email and used it with little alteration because I liked it so much. Taking my cue from your style, I reworked the next email in the series to better reflect your insights. Thoughts?
Hi Mike
The mask is coming off! I'll need to go face to face with you if I'm going to reveal the secret meaning for these crazy masks.
The masks have been part of the band since the beginning, but I rarely talk about them. So why do I hide my face? I made a video to answer that question.
Watch it here:
http://kphonix.com/whats-with-the-masks/
What do you think? Are you feeling the masks? Let me know.
Talk soon,
Matt White
Hey John, haven't heard from you for a minute, but just a quick update- I've reworked the sales funnel based on the feedback you gave me. If I get a chance I would like to get your feedback on the remaining subject lines and emails. If I don't I'll just go ahead and turn back on the advertising and sending people back through the funnel and I'll post the results in this thread.
Hey Mike,
My apologies for the slow response. It was my son's birthday this weekend and that took me a way from the computer for a few days.
I think everything your doing is on the right track. We all have different sensibilities and there is no right or wrong approach, only good and bad results, which we can't know until we test. To my mind, I think this new email doesn't provoke quite as much curiosity as the one I had drafted, but of course I drafted it so it spoke to my mind. This email is in your voice and therefore may end up being better. But it's hard to say until you run some traffic.
The only resistance that went up in my mind was that in your emails there tends to be a stronger assumption that I already care about your music.
Certain comments like "The mask is coming off! I’ll need to go face to face with you if I’m going to reveal the secret meaning for these crazy masks," has a rock star air about it, which is hard to pull off and may cause some people to ask themselves if they care or not. Whereas the email draft I used as an example was more playful, and put yourself on the same level as the reader. Or at least that was the goal. A big part of copy writing is just avoiding setting off resistance. I'm really splitting hairs here and I don't think what you have is bad at all. Just offering one potential perspective you may have not considered because you're so close to your own project. Hope that feedback comes off as intended, and not critical.
You mentioned subject lines. I'm not seeing any new subject lines. Did I miss that?
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
Your feedback is great and I really appreciate it. I can totally see what you mean by resistance, and your advice that I should try to stay on the same level as the fan has been helpful in refining my pitch. With all that in mind I rewrote the email. I tried to be mindful of not bringing up any resistance while also staying on the same level as the fan. Let me know if this result is getting closer.
Also keep in mind this would be email #2 in the funnel. Number one was about the music video, and for that one I used a lot of what you suggested in your rewrite.
Anyway here is the text now for email #2:
Re: I actually have a good explanation for this
Perhaps you've noticed we always wear masks when we perform. What's up with that? Well, I don't talk about it too much, but there is actually an explanation.
The masks have been part of the band since the beginning. Originally, to be honest, I just thought it looked cool but very shortly thereafter the masks took on a life of their own. Each mask became it's own fully realized character with it's own backstory. Now there's this whole mythology. It's really weird, and cool (to me anyway), and how it all came together is kind of a neat story. I made a video telling a quick version of that story and I hope you check it out.
Watch it here:
http://kphonix.com/whats-with-the-masks/What do you think? Are you feeling the masks? Let me know.
Talk soon,
Matt White
Cool. To my eyes that's a lot better. It makes it much easier to relate to you. The only thing I would change is the image. I would use a video icon that is as extreme as possible, and shows you with the mask on. I'd try to make the reader go WTF is that? And just about need to click.
I'm a little lost on which email is which. Isn't email #1 the free download?
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
This is email #2. Email #1 is the music video (the one with the crazy lights and the dancing and the robot). We deliver the free song via a dedicated download page which they get to after they click the Aweber opt-in link. This means that currently the funnel does not have as a first email something which contains a link to download. Instead we lead with the music video. Perhaps this is a mistake, if so I can easily correct it.
How about this photo instead?
I love the new photo!
And yes, I would personally set it up so that the first email delivers the free track. Even if it's just a link to the download page you currently have. This trains your prospect to engage with your emails. I also think that sending them a music video immediately after they sign up is too soon and will cause some confusion. People might not realize that they are two different things. They see the download page and assume the email is just sending the same link, as that is standard. So they don't open it. Those that do get a little too much content right out of the gate. This could be a huge part of those low open rates.
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
Roger that. Yeah, I had already re-introduced a "Did you get the song" type email to be the first one, so I'm glad you were thinking in the same direction.
After having gone back and forth with you a bit in this forum I think I understand what you were getting at and the thrust of your critique, so I've been revising the funnel. The past couple days I've started sending people back through. Hopefully in a few weeks I'll have a good idea if I'm on the right path.
I'll leave periodic updates in this forum and I may reach out to you again here if things seem to be going wonky. Wish me luck and thanks for the help, you're awesome!
Good luck. Reach out any time 🙂
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.