Hi guys,
Just wanting to know what your thoughts are on subscribers not confirming after their initial sign up? I am running Facebook Ads and working my way through the process of getting my sub cost down but i am seeing a good percentage of these subs not taking the next step and confirming. Weather this is because the email is going to their junk folder and they don't know it i am not sure. But i was thinking about sending a follow up email to the people who still haven't confirmed?
How do you tackle the problem and what are your thoughts on getting these people to complete the process?
Thanks
Hey Jordan,
There is not much you can do unfortunately, aside from emailing them manually. And by then they have probably lost the email anyway. More and more I am just turning confirmed opt-in off. I don't do it on everything, but I am doing it more and more for that reason. Especially because I am doing so much more Facebook advertising to move people through the funnel in addition to email. Meaning that the more people in the funnel the better. If they don't confirm, I can still get them with retargeting.
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Thanks for the reply. So when targeting cold traffic through Facebook i should turn opt-in off moving forward?
Hi Jordan,
Steve here. This is a tough question because on the one hand, in terms of paid ad traffic, you want that traffic to convert seamlessly, but on the other hand, you want to have that audit trail of a double-opt-in, to keep you safe from the potential spam complaint.
I think I have heard John mention that there have been times where he will turn confirmation off for paid ad traffic, but I'm not really sure of thought process behind that decision, and certainly don't want to put words in his mouth.
Let me have him weigh in on this for you.
Jordan Skinner said
Thanks for the reply. So when targeting cold traffic through Facebook i should turn opt-in off moving forward?
Hey Jordan,
I don't really have a definitive answer for you simply because there are pros and cons, as well as risks associated with either option.
On most of my new campaigns I tend to turn the confirmed opt in off. But I have a lot of lists running both ways. If you don't mind the risks associated with not having an audit trail then you might choose to turn it off.
The only thing to be aware of is that this could cause an issue if you ever wanted to move your list to a new company that required proof that you had opt-in on. It probably wouldn't but it theoretically could. Just saying that to cover my butt more than anything.
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Hey John Thanks for that. I think I am prepared to run the gauntlet, I feel it will make the effort incurred by the subscriber less there fore keeping them engaged.
One other question i have is regarding the blog. Is there any down side to having your blog posts in email only..? For example instead of directing people from an email to another page where the blog is kept is there any reason for not just giving it to them in the email its self or do you suggest directing them to the blog kept else where? The reason i ask is because, i know from my own experience that when i am exploring something new and its made to hard i lose interest and i do not want new subscribers to do the same. Would be great to get your take on this.
Hi Jordan,
Steve here. John will likely chime in too, but yes, I think there's a downside to using only email.
Because you're most likely sending plain text email, you won't have social sharing options in your email messages, which pretty much kills anything from gathering steam and potentially bringing in new interest. Don't forget, you eventually want to bring in new subscribers, which means your content needs to be able to be shared. You can do this with html email, but a squeeze page is where they find the reason to subscribe, and is the preferred method to picking up subscribers, rather than someone subscribing to your list by email (sorry if that sound's complicated, but you can subscribe to an Aweber list by sending an email to the list's address).
When you have a short, snappy email that entices people to click to your site, now you've got another metric to look at. In other words, you can look at open rates all day long, but you'll never know how much a person has read. Plus they can't leave you a comment (they can reply, but again it's private, unlike site comments).
By introducing a click, you can see which subscribers are most engaged, but also what about your copy seems to be working. This can be really important when re-mailing people who don't open a particular email message, then sending same message again, under a different subject line. You might see a some of those people opening because of the new subject line, but because you also have the click metric, you'll be able to see what good it has done you, in terms of additional page visitors/ content viewers.
The whole idea is to get people to move. Whether it's to download a song, view a video, read a story, leave a comment, or to buy an album. Just sending them emailed stories, then occasionally a "buy my album" email, is far less engaging and I believe you give up the ability to really see how responsive your list is that way.
Just my two sense, for what it's worth.
Let us know how you're making out.
Hi Jordan,
Steve pretty much said it all, but I totally agree. There are many reasons why you want people on your site rather than sending your content in email alone. You technically could do it the way you are suggesting, but I don't think it would have the impact.
By sending people to your own site you benefit in the following ways.
Hope that helps.
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
Hey Guys thanks for this info, it really makes sense. Also i have recently turned off my confirm opt-in function in aweber but now the free music link email isn't being sent out and it has be stumped. Is there something else i am missing to be able to bypass this "confirm opt-in" function? Is there something i need to change within filezilla? i have simply turned the confirm opt-in buttons off and re arranged the pages so there is no "so close" page and the sub goes straight to the "confirmation" page once signing up but no email gets sent now.
thanks
Hi Jordan,
Steve here. This wouldn't have anything to with Filezilla, which is simply used for transferring files.
Can I see a link to your squeeze page? I'd like to test it out.
Thanks!
Hi Jordan,
Like Steve pointed out, Filezilla would have nothing to do with that at all. I suspect you are seeing an anomaly because you are doing your own testing. Perhaps Aweber has some kind of an anti-spam setting where it won't send a welcome email to the same IP twice (I'm just guessing here). With anything like this I would contact Aweber to ask why that is happening as it;s ultimately a delivery issue. However you can also post a link for Steve to test as well.
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.