Hey everyone. I'm new to the forum, but after a search I think this is a current and valuable topic. (Most recent thread was one referring to Gumroad in November.)
In working through MMM I hit a snag on setting up my payment / order mechanism --
1. It seems that PayPal now requires a Business account for setting up a custom Thank You page. No more "Premier" option.
2. I have a Business account for another non-music business, so I mocked up a checkout with that, but the PayPal checkout experience, in my opinion, might put some people off, offer a point of resistance, since it's not a slick, integrated user experience. I know when I'm buying something I pause if I'm sent to a PayPal checkout.
After hunting around and signing up for a few different services, it seems that this would be a good area to have some guidance and maybe a couple of recommendations for payment service providers that do what the Marketing Manifesto program recommends -- selling your own product, and automatically moving subscribers from the prospects list to the customer list. To which I would humbly add that ideally the checkout experience should be welcoming and "easy" for the prospective customer.
I tried Gumroad, but found it a little confusing, and it doesn't yet have the custom Thank You page that is supposed to be coming.
One promising option is Topspin, but I'm only part way through that setup process, so I haven't yet had a chance to check out the user experience. It does provide the option for a custom Thank You page. I also hit a technical glitch on loading my songs to Topspin -- when / if they resolve that for me, I'll finish the setup and happily report back on the full service.
Art
Hi Art,
Steve here. Actually Paypal does still offer a Premier account option. You can find out more about it here:
https://www.paypal.com/us/cgi-.....ss-outside
It might not be a bad idea to let people know on your sales page that they will directed to Paypal. With a Premier account, you will be able to set custom return urls for each payment button, so that you can return people back to an upsell offer, or thank you page, after they complete checkout. You'll also get the benefit of the Aweber integration.
Let us know how you make out.
Hey Art,
Sorry for the slow response. I took a little time off for Christmas. Just to add to what Steve said, I know what you mean about the Paypal experience. I personally hate it and that's why I don't use it. I recommend it because it's a universal option that most people are familiar and comfortable with, and because they don't charge a monthly fee, which musicians seem to absolutely deplore. But not because it's the best way to go.
I think the best way to go might be to use something like Stripe and a shopping cart.
I haven't looked into TopSpin in a while, but from what I've heard from other users they aren't the most ideal solution.
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Thanks so much, Steve, John -- And Merry Christmas!
After seeing Steve's reply I did go back and manage to upgrade to PayPal Premier -- but only by coming in from a Google search outside PayPal... I couldn't figure out how to upgrade from within PayPal itself! Weird.
I'll take a look at Stripe. But for now I'm up and running with PayPal.
Looking forward to completing the whole process and putting the whole marketing system into place. Excellent training from both a marketing and technical perspective.
Art
Thanks Art, and Merry Christmas to you as well. Keep us posted on your progress.
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
Follow up:
I didn't get a satisfactory response from Topspin, so I'm sticking with PayPal for now.
But I seem to have a more fundamental problem. I've been acquiring subscribers, and I have my follow-up email series in place, but I have NO SALES -- that's ZERO. I've had about 80 subscribers go through the full follow-up series so far. I'm acquiring about 15 subscribers per day, and getting maybe 1 sales page click per day. (And, as I say, no purchases.)
I tried to hew very closely to the recommended emails and blog posts, replicating your formula, John, from MMM. I'm getting about 20% open rates on the early messages, and 12% on the "two-albums-for-one" special offer emails. (These seem low to me.)
Are there any in-depth Insider Circle or other resources on refining the email series? I think I need to tweak mine, but I don't know where to begin.
Thanks!!
Martin
Hey Martin,
I just answered an almost identical question in a different thread. I had more info in that instance, but I thought it was possible my answer my apply to your issue. The bottom line right now is that while your sample size is too small at just 80 subscribers, the open rate is far too low. Check out the thread and see if this applies at all:
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
Hi, John.
Thanks for this. I checked out the thread you linked to and one point stands out in particular -- to make sure that in the follow-up series "it's more about them than about me"!
It seems that this is a subtle and tricky thing to get right.
I'll go back to edit my follow-up series with this in mind.
As a rule of thumb, can you tell me what are the kinds of open rates I should be aiming for in the follow up series?
Thanks again,
Art
Hey Art,
Yeah, it is a bit tricky, and it comes more naturally for some than others.
Open rates can vary a lot, but on a second email you'd want to see something over 60% in my opinion. By the end of the series that might drop to 35 - 40%, but it should be considerably higher than where you're at. Do you have confirmed opt in on or off?
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
Thanks, John.
I have confirmed opt in turned off. (The first email with the free download has the kind of wording that you recommend, telling the subscriber to look out for more emails, asking for feedback, etc.)
I have a lingering suspicion that the kind of people who will like my music will be people who are generally turned off by overt or implied 'marketing.' My current targets are David Bowie and Nick Cave (with separate ad campaigns, ads, squeeze pages and different free tracks).
The challenge for me, perhaps, is to find a way to connect that will feel authentic and will draw the subscriber into my process. This is what would appeal to me as a listener. Maybe an important point of resistance for me is to address the desire of the non-conformist to feel that the music they like is non-conformist!
If you get a chance to take a look, my Bowie squeeze page is: http://artschop.audio/free-tra.....k-ziggy-2/
The first blog post is: http://artschop.audio/how-musi.....d-my-life/
I really appreciate this. I feel like the path you've set out it incredibly powerful and I'm close to tapping into that.
Art
Hey Art,
While there is nothing wrong with turning the opt in off (which I often do), that will lower open rates because some people use bogus emails. It's possible you are getting a high percentage of those. But even with it off, you should still be up over 50% on those initial open rates.
I wouldn't be concerned that the kind of people who you think will like your music won't respond to the marketing. No one is consciously interested in marketing, but when done right people will absolutely respond to it, no matter how jaded the audience might seem. Check out the MMM podcast with Xerxes from the New Jacobian Club. They are an extremely avant garde metal band who is targeting some of the more jaded music fans out there, and they report some of the best conversion rates I've seen. I've heard from nearly every genre of artist about these techniques being used successfully, so I really don't see any concern there.
Good marketing should feel more like an opportunity than marketing. When it feels like pure marketing, it won't be effective. This is where putting yourself in your visitor's shoes, being able to intuitively understand what they are thinking when they land on your page, and then overcoming any remaining resistance, comes in.
I can only guess at things from this end. It would take me a good chunk of time to really go through everything and have a stronger take on what the problem might be, but I think the presentation is really good. I think maybe the headline could be improved a bit on the squeeze page, I think you need to turn comments on, on the blog so that people can begin to engage (enormously important), and I think it's possible you need to try other targeting options. But my biggest guess right now is that the emails (and possibly more importantly the email headlines) might need some work. The glaring issue is that open rate. As a starting place we need to get to the bottom of why so few people are opening the emails.
You might try creating a duplicate list with the opt-in turned on and see how that effects things. It may bring your subscribers down, but it should bring the open rates up.
On top of all of that 80 subscribers is still a fairly small amount. I would have expected a sale or two by now, but you haven't hit any real statistical significance and it's always possible that you have just had a bad run so far. But I'm thinking it's the emails more than anything. Hard to say with just a superficial glance, but those are the things I'd focus on.
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.
Many thanks, John. Much appreciated. Art
Anytime Art 🙂
Having trouble with your marketing? Wish you could have an experienced direct-to-fan marketing expert look over your actual campaigns, music, or content and offer feedback? Or perhaps you’re just looking for a little one-on-one assistance so you can ask questions that pertain to your specific goals and get a second, more experienced, perspective? Click here to book a session with me now.